Overview
Health Care Operations Management: Strategy, Operations, Planning, and Control provides students with a thorough foundation in \xa0operations management, supply chain management,\xa0and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The book incorporates the features and functions of Microsoft Excel where appropriate in its coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care operations. The book illustrates leading\xa0edge\xa0concepts and techniques such as six-sigma and lean logistics, and shows how operations and process improvement relate to contemporary health care trends such as evidence-based medicine and pay-for-performance. Screen shots and detailed instructions guide the student through the use of Excels many functions and features. Each chapter concludes with application exercises and analysis, along with a real life case study.
