Welcome to Our Help Center!

We're here to make navigating our website and managing your account as seamless as possible. Whether you're new to our platform or just need a little guidance, you'll find everything you need right here.

Our Help Center includes:

  • Step-by-Step Guides: Clear instructions to help you with common tasks.
  • Video Tutorials: Easy-to-follow videos that walk you through features and processes.

Use the categories below to quickly find answers. If you still need assistance, our support team is just a click away.

Let’s get started!

Popluar Topics

  • Troubleshooting

    If you receive an error message stating your account number is invalid, please submit a case to the customer experience team so the account can be reviewed.

    1. If you need to make changes to the email address associated with your online account, please re-register for an account using the updated email address and your current account number. 
    2. Once the registration request has been approved, please log in to confirm you are able to successfully access your account.

     

     

     

     

     

    Login Trouble?

    1. If you are receiving an invalid password error, please try again or reset your password. 
    2. If you are locked out of your account, you can request to have it unlocked.


    Need to Update/Change Your Email Address?

    1. If you need to make changes to the email address associated with your online account, please re-register for an account, using the updated email address and your current account number. 
    2. Once the registration request has been approved, please login to confirm you are able to successfully access your account. 
       

    Errors During the Ordering Process?

    1. Make sure you're running the most up to date version of one these supported browsers:
    • Microsoft Edge 
    • Google Chrome
    • Firefox
    • Safari
    1. Clear your browser cache or use an incognito window to ensure you are viewing the most up to date version of the website.
    2. Many errors resolve themselves within minutes. If you receive an error please try refreshing your broswer and trying the action again.  
  • Post Sale Invoice Payments

    POST-SALE INVOICE PAYMENTS 

    You can supply credit card information at the time of placing an order. If you are paying posted invoices with a credit card, however, please call the Customer Experience Team at (800) 877-4253, option 4. 
  • Registration For First-Time Users

    First-time users to our ecommerce experience will need to register for a new account completing this simple form. 

    • Once registration is submitted, you will receive a confirmation email for your new registration request. 
    • Registration can take up to 24 – 48 hours for approval by the Customer Experience team. You will receive a second email when the request has been approved. 

     

     

Access My Account

  • Login to Your Account

     

     ACCESSING THE ECOMMERCE SITE 

    You can setup or access your MyAccount via gale.com. Bookmark it! Once on the website, click Sign In for current account holders or Register to request new access. 

     

     SIGN IN FOR CURRENT MYACCOUNT HOLDERS 

    If you already have a MyAccount setup on gale.com, then good news! We have migrated your account to our new platform. 

    If you have not activated your migrated account, please follow the steps below: 
     

    1. Navigate to gale.com. 

    2. Click Sign In.

    3. NEW! When you click Sign In, you will navigate to the OKTA SSO page for an added layer of security. Enter your Email address in the Email field.

    4. Click the Need help signing in? link.

    5. Click the Forgot password? link and follow the prompts to reset your password. 

     

    Once you activate your account, you can log onto the site, search the catalog, place an order, seek support, and access MyAccount. 
  • Navigation Tips

     

    Direct access to our eBook catalog. When performing a search on the gale.com home page, your results default to our subscription products. For direct access to eBooks, bookmark the general eBooks catalog at https://www.gale.com/s?result-type=ebooks. 


    Ordering in bulk? You can drop multiple ISBNs into the EZ Order form accessed under your MyAccount for quicker processing! 



    Have special instructions/requests for your order? You can add special instructions or requests related to your order at the point of check-out.
     
  • Get More Help

    If you have questions or issues regarding your MyAccount, please click the Gale Customer Support link to submit your request. 

    For “Case Reason”, select Gale.com. 

    For “Case Reason Detail”, these are your options: 

    • Billing/Shipping Address Update 
    • Shopping Cart Issues 
    • Password Reset/Account Access Issues 
    • Update Account Contact 
    • MyAccount Registration 
    • Missing Discount/Promo Code Issues 
    • Issues with Payment Portal 

     

Video Guides

Gale My Account: Registration and Sign In

Gale My Account: Basic Features

Gale My Account: Shopping Cart and Checkout

Need quick support?
Reach out to the Customer Experience Team.