footer-social-menu-component

secondary-storefront-menu

International

North America

China

Japan

Latin America

Brazil

Region

Set your region:

container

header

footer

header-component

secondary-account-menu

Profile

Orders

Wish List

Fast Order Entry

My Account

products

footer-legal-menu-component

Marketing materials, training documents, discovery services

cengage:card

FIND YOUR SALES REPRESENTATIVE

cengage:column

Get marketing materials, training documents, discovery services.

PRODUCT SUPPORT

CUSTOMER SUPPORT

Report technical issues, errors, check system status

TECHNICAL SUPPORT

Manage product preferences, generate usage reports, simplify administrative tasks.

ADMIN TOOLS

support

%1 products have been added to your cart but %2 have been backordered and will be fulfilled when stock is available

Product on backorder

Current quantity limit is [maxProductQuantity], please, navigate to the cart page and change quantity of product

You will be able to resubmit promo in ${countdown} seconds. test

Please note that the taxes displayed on our website are estimated and subject to adjustment. The actual tax charges will be determined and settled during the final invoicing of your order

product-detail-component

cengage:galethorndikeseo

secondary-primary-menu

mega-menu

config

footer-menu-component

zone1

gale-footer

FIND YOUR REP

support-order-2

Browse by Institution Type

Browse by Product Type

Products

Support

zone3

zone2

Would you like to go to the Gale {{RECOMMENDED_COUNTRY}} site instead?

It looks like you're visiting from {{DETECTED_COUNTRY}}.

main

footer-social-menu

Sign Up for Emails

CONNECT WITH GALE

Stay up-to-date with the latest Gale news, exclusive offers, and more.

facebook

linkedin

instagram

youtube

SOCIAL ICONS

About Us

Blogs

Press Center

Events

News

Careers

Our Company

Request a Trial

Account Information

bundle-connector

You may already have access to Gale content through your institution.

STUDENTS AND RESEARCHERS

support-order-1

footer-legal-menu

Terms of use

Privacy

footer-menu

Academic Institutions

K-12

Public Libraries

Government and Special Libraries

Statewide Programs

Institutions

Databases

Primary Sources

Digital Humanities Tools

eLearning

Schools/K-12 Curriculum

Books

Large Print Books by Thorndike Press

Find Your Rep

Product Support

Technical Support

Customer Support

Admin Tools

Accessibility Policy

Partnerships

Contact Us

single-column

SERVING PATRONS WITH DISABILITIES: PERSPECTIVES INSGHTS

Library & Information Science

Education & Professional Development

Gt Product Group

Binding Format

Marketing Imprint Name

B2B GT

CL Carton Count

Imprint Name

B2B & B2C

<P>Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about: bridging the gap between people with disabilities and those without, through empathy, patience, and understanding; techniques for training staff and overcoming discomfort; making your library accessible for people with mobility issues; how to interact with and assist a person with limited sight or hearing; guidance for interacting with a service animal handler; advice on library programming for people with learning differences; and best practices for effective service to patrons who use a speech assistance device.</P>

Serving Patrons with Disabilities: Perspectives and Insights from People with Disabilities

Professional & Reference

Serving Patrons with Disabilities

Duration

Duration Unit Of Measure

Transaction Type

Front Cover.
Other Frontmatter.
Title Page.
About the Author.
Copyright Page.
Contents.
Introduction: Disability Is Not a Bad Word.
1: Service Animals.
2: Mobility Aids.
3: Speech Assistive Technology.
4: Blindness and Low Vision.
5: Deaf and Hard of Hearing: Cecilia James.
6: Learning Differences.
Conclusion: Communication Is Key.
About the Contributors.
Index.

Serving Patrons with Disabilities: Perspectives and Insights from People with Disabilities.css-1p8rvzy{position:absolute;padding-left:8px;}

Serving Patrons with Disabilities: Perspectives and Insights from People with Disabilities