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SERVING PATRONS WITH DISABILITIES: PERSPECTIVES INSGHTS

Library & Information Science

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<P>Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about: bridging the gap between people with disabilities and those without, through empathy, patience, and understanding; techniques for training staff and overcoming discomfort; making your library accessible for people with mobility issues; how to interact with and assist a person with limited sight or hearing; guidance for interacting with a service animal handler; advice on library programming for people with learning differences; and best practices for effective service to patrons who use a speech assistance device.</P>

Serving Patrons with Disabilities

Professional & Reference

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Front Cover.
Other Frontmatter.
Title Page.
About the Author.
Copyright Page.
Contents.
Introduction: Disability Is Not a Bad Word.
1: Service Animals.
2: Mobility Aids.
3: Speech Assistive Technology.
4: Blindness and Low Vision.
5: Deaf and Hard of Hearing: Cecilia James.
6: Learning Differences.
Conclusion: Communication Is Key.
About the Contributors.
Index.

Serving Patrons with Disabilities.css-1p8rvzy{position:absolute;padding-left:8px;}

Serving Patrons with Disabilities