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RESPONDING TO RAPID CHANGE IN LIB: USER EXPERNC APPRCH

Library & Information Science

Education & Professional Development

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Marketing Imprint Name

B2B GT

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B2B & B2C

<P>In the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of <Q>why?</Q> Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as customer service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities. Taking an interconnected and specific approach to planning for and strengthening the library environment as a whole, their book: discusses why libraries should embrace change as a fundamental part of library life; explores how to harness rapid change to provide more responsive, user-centered library service; addresses the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies; presents both a comprehensive overview of library technologies as well as related team and change management advice, all grounded in user experience principles; shows how the concepts of sustainability and flexibility apply to physical space planning and design, from furniture selection and arrangement to infrastructure; and provides sound guidance on project management, problem solving, preparing for future challenges, personal reflection and self-care, and other leadership topics.</P>

Responding to Rapid Change in Libraries

PROFESSIONAL & REFERENCE

Duration

Duration Unit Of Measure

Transaction Type

Front Cover.
Half Title Page.
Title Page.
About the Authors.
Copyright Page.
Contents.
Acknowledgments.
Introduction: Why This Book?.
1: Passion.
2: Customer Service Expectations in the Twenty-First Century.
3: Users At the Center of Everything.
4: Patience.
5: Leading the Way in the Face of Change.
6: Library Technology.
7: Physical Spaces.
8: Fortitude.
9: Project Management and Problem Solving.
10: Horizon Scanning for Threats.
Epilogue: It&#x2019;s Never Perfect and It&#x2019;s Never Done.
Index.

Responding to Rapid Change in Libraries.css-1p8rvzy{position:absolute;padding-left:8px;}

Responding to Rapid Change in Libraries