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Navigating Difficult Situations in Public Libraries

EBK: NAVIGATING DIFFICULT SITUATIONS IN PUBLIC LIBRARIES

Library & Information Science

Education & Professional Development

Gt Product Group

Binding Format

B2B GT

Imprint Name

B2B & B2C

<P>Providing trauma-informed strategies that address many common scenarios, this hands-on resource will show library workers how to de-escalate difficult situations safely and effectively. Because libraries are community spaces that provide access to information, resources, and programming for people of all ages and backgrounds, conflicts between patrons, verbal or physical altercations, and other difficult situations can occur. These situations can be traumatic for those involved, whether patrons or staff, making it essential that librarians know how to de-escalate them in trauma-informed ways. Utilizing the framework from PLA’s best-seller <EM>A Trauma-Informed Framework for Supporting Patrons</EM>, this workbook walks readers through building micro-skills for handling difficult situations.</P>

Navigating Difficult Situations in Public Libraries: The PLA Guide to Trauma-Informed De-Escalation

Duration

Duration Unit Of Measure

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Navigating Difficult Situations in Public Libraries: The PLA Guide to Trauma-Informed De-Escalation.css-1p8rvzy{position:absolute;padding-left:8px;}

Navigating Difficult Situations in Public Libraries: The PLA Guide to Trauma-Informed De-Escalation